How do I return items?
How do I return items?
You must return your order to Techron ApS without undue delay and no later than 14 days after you have notified Techron ApS that you wish to return your purchase.
You must bear the direct costs associated with returning the item. When returning the item, you are responsible for ensuring that it is packaged properly.
You bear the risk of the goods from the time of delivery of the goods.
If you wish to return your purchase, the item must be sent to Techron ApS at the following address, unless otherwise agreed:
Techron ApS
Cikorievej 64
5220 Odense
Denmark
Goods exempt from the right of withdrawal
The following goods are exempt from the right of withdrawal:
- Delivery of goods that are manufactured to the consumer's specifications or have been given a distinct personal touch.
- Delivery of goods that are likely to deteriorate or become obsolete quickly.
- Delivery of sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
- Agreements for specific urgent repair or maintenance work at the consumer's premises, which the consumer has expressly requested in advance.
You lose your right of withdrawal if you break the seal on goods that are not suitable for return for health protection or hygiene reasons.
The condition of the item when you return it
You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, properties and functioning of the goods. In other words – you can try the goods in the same way as if you tried them in a physical store.
If the item has been tried on beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only receive a portion or none of the purchase amount back, depending on the commercial value of the item.
To receive a full refund, you must do the same as you would in a physical store. You may try the item out, but not actually use it.
When testing, it should be understood that you must not test the contents of a consumer product, as it will subsequently be considered used.
Refund of the purchase amount
If you regret your purchase, you will of course get the amount you have paid to us back. In the event of a decrease in value for which you are responsible, this will be deducted from the purchase amount.
If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will make such reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
Upon return, we will refund the amount paid minus delivery costs.
If your package is sent to a parcel shop and not picked up or refused receipt, we will refund your payment minus delivery costs and return shipping.
We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.
What should I send back?
You must attach a copy of the invoice, as well as a copy of the written notification of the exercise of the right of withdrawal.
A detailed review of the information required in the notice of use of the right of return can be found in our standard cancellation form, on the last page of these terms and conditions.
5 – Complaints
The defects rules of the Danish Sales Act may apply to purchases of goods.
When you shop at one of Techron's online stores, you naturally have a 24-month warranty. This means that you can either have the item repaired, exchanged, your money back or a discount on the price, depending on the specific situation.
It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other harmful behavior.
If you wish to complain, you can contact Techron ApS using the information above.
How quickly should I advertise?
You must make a complaint within a “reasonable time” after you have discovered the defect in the product. If you make a complaint within two months after the defect is discovered, the complaint will always be timely.
We will refund reasonable shipping costs.
If the complaint is justified, we will of course refund your (reasonable) shipping costs. By reasonable shipping costs, we mean that we issue a package label that you can freely return the package with - if you do not wish to use that label, we will only refund costs corresponding to our normal shipping costs.
The product is returned to Techron ApS at the above address.
Please note: We do not accept packages sent by cash on delivery or similar.
Remember that the item must always be returned in proper packaging – the original packaging and wrapping is always preferable. Remember to get a receipt for shipping so that we can refund your possible expenses and track the package via Track & Trace.
We need the following information when making a complaint:
When reporting a complaint, please describe your problem in as much detail as possible. A complaint number will be provided and must be included in the box. We also prefer that you include a copy of the original invoice and a description of the problem with the shipment, as this will facilitate the processing and significantly reduce the processing time.
Standard cancellation form
(this form is only completed and returned if the right of withdrawal is exercised)
To Techron ApS:
– I/we hereby declare that I/we wish to exercise the right of withdrawal in connection with my/our purchase agreement for the following goods or provision of the following services:
-Ordered on [date of order]/received on [date of receipt]
– Name
– Billing address
– Date and signature
A copy of the invoice is attached.